Privacy Policy

Effective September 23, 2026

Los Films LLC ("Los Films," "we," "us," or "our") is a video production, photography, and marketing company based in Detroit, Michigan. This Privacy Policy explains what information we collect when you visit losfilms.studio, contact us, book a call, or work with us, and how we use and protect it.

Information we collect

Information you give us: your name, email address, phone number, company name, project details, and any message you send through our contact form, booking calendar, email, phone, or text.
Booking information: the date and time you choose when scheduling a Discovery Call or shoot.
Project information: files, notes, and feedback you share with us while we work together.
Website data: basic technical information such as browser type, device type, pages visited, and referring pages, collected through cookies and similar tools.

How we use your information

To respond to your inquiry and provide quotes and proposals
To schedule, confirm, and remind you about calls and shoots
To deliver our services, share project updates, and send final files
To send invoices and handle payments
To send occasional news or offers about our services, only if you have agreed to receive them
To improve our website and services

SMS / text messaging

If you check a consent box on our contact form, or text our business number first, you agree to receive text messages from Los Films LLC at the phone number you provided. We offer two separate, optional types of consent:

Transactional messages: replies to your inquiry, appointment confirmations and reminders, and project updates.
Marketing messages: occasional news and offers about our video and photography services.

Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also contact us at info@losfilms.studio or (313) 546-0770.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with or sold to any third parties. We only share phone numbers with the service providers that deliver our text messages, and only for that purpose.

How we share information

We do not sell, rent, or trade your personal information. We only share it with trusted service providers that help us run our business, such as our CRM and messaging platform, email provider, scheduling tools, payment processor, and file delivery services. These providers may only use your information to perform services for us. We may also disclose information if required by law.

Cookies

Our website may use cookies and similar technologies to keep the site working and to understand how visitors use it. You can turn off cookies in your browser settings, though some parts of the site may not work as well.

Data security and retention

We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information for as long as needed to provide our services, meet legal and tax requirements, and resolve disputes.

Your choices

Reply STOP to any text to stop receiving texts.
Click "unsubscribe" in any marketing email to stop receiving marketing emails.
Email us to request access to, correction of, or deletion of your personal information.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us

Los Films LLC
Detroit, MI 48201
Email: info@losfilms.studio
Phone: (313) 546-0770